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Lenovo Center of Excellence
  1. Lenovo Center of Excellence
  2. Center of Excellence

Center of Excellence

Welcome to Lenovo's WW Center of Excellence!

Internal Use Only

  • Request VPN access

    Use to request VPN access to an already existing project request in the Center of Excellence Lab Network and Demos

  • Event Support

    Used for Internal Lenovo Employees that are looking for equipment for trade shows and marketing events

  • Mlperf

  • Internal AI Team Project

    Internal AI Team Project

  • Benchmark/Testing

    Request for internal Lenovo Benchmarking not related to a customer opportunity.

  • Partner - CoE Lab Testing

    Request for a Lenovo Partner to test on equipment in the Lenovo Center of Excellence

  • Partner-Site Testing

    Request for equipment to be sent to a Lenovo Partner site for testing.

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